Responsible Gaming
Gaming Should Be Entertainment
At Wine-Wise, we believe that poker and casino gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. If you find yourself gambling to make money or to recover losses, it may be time to reassess your gaming habits.
Please gamble responsibly and within your means. Set limits on time and money spent, and stick to them.
Age Verification
All players must be 18 years of age or older to participate in online poker and casino gaming in the UK. If you are under the legal gambling age in your jurisdiction, you must not use any poker or casino services.
It is your responsibility to ensure you meet the legal requirements for gambling in your location. Wine-Wise does not knowingly permit underage gambling.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate a developing gambling problem:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling: Concealing the extent or nature of your gambling from friends and family
- Loss of control: Being unable to stop gambling or stick to set limits
- Neglecting responsibilities: Gambling instead of meeting work, school, or family obligations
- Increased stakes: Needing to gamble with larger amounts to achieve the same excitement
- Mood changes: Becoming irritable or anxious when not gambling
- Financial problems: Borrowing money to gamble or gambling with money needed for essentials
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
- Lying about gambling: Being dishonest with others about time or money spent gambling
- Using gambling to escape: Gambling to relieve stress, anxiety, or negative emotions
If you recognise any of these signs in yourself or someone else, please reach out for help immediately.
Self-Help Tools & Player Protection Features
Responsible gaming operators provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Establish a cap on how much you're willing to lose in a given timeframe
- Session Limits: Restrict how long you can play in a single session
- Reality Checks: Receive regular reminders of how much time and money you've spent
- Cooling-Off Periods: Take a temporary break from your account (24 hours to several weeks)
- Self-Exclusion: Exclude yourself from one or more gambling sites for an extended period (typically 6 months to several years)
Most reputable poker and casino sites allow you to adjust these settings in your account settings. Use these tools to maintain control over your gaming.
Support & Help Organizations
If you are struggling with gambling, confidential support is available from the following organizations:
United Kingdom
- GamCare – Free, confidential support and information
www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Gamblers Anonymous – Peer support meetings
www.gamblersanonymous.org.uk
International Support
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Telefonberatung: 0800 1372700
Take Action Today
If you believe you have a problem with gambling, help is available and seeking it is a sign of strength, not weakness.
Contact one of the support organizations listed above. They offer confidential, non-judgmental assistance and can provide you with resources and treatment options tailored to your needs.
Remember: You are not alone, and recovery is possible.